Retails

To order, start your shopping cart here.

Resellers

If you wish to purchase more than an individual unit, our shopping site also offers both our products in larger quantities at a discounted price. Should you wish to buy more than 100+ or interested to become an authorized reseller, please contact our reseller department. Please also contact our reseller department if you would like to pay using Western Union or wire transfer. Contact information can be found under the "CONTACT US" tab. Please clearly state in the subject what your email is regarding. If it is an order, please state clearly the quantity and type of products that you would like to purchase.

Shipping & Handling

When will my order be shipped?
Order is usually shipped out 1-3 business days after payment is received while most of our orders are shipped out the next business day.

What are the differences in the shipping options provided?
Domestic orders will either be shipped via USPS Priority with delivery confirmation (2-3 business days) or FedEx Overnight (1 business day). International orders can either by shipped via FedEx International Priority (usually 2-3 business days) or via USPS Priority (roughly 10 business days).

My tracking number does not work, why?
You will receive a tracking email from our carrier and either PayPal/Google depending on your payment method when the shipment is processed. This tracking might not work up until the following business day when it is scanned in by our carrier. Please do not contact us for tracking information until you have attempted to look it up yourself.
We start order processing as soon as they are received. When you received a tracking number/email – it means that your orders are in processing and shipping label are printed. However it does not mean your order has been transferred to our carriers. Do not be alarmed if the tracking number is not scanned in by the carrier yet unless you cannot track it after 1~3 business days.

Can I use my own shipping account?
No you cannot at this time.

Can you ship to a different address other than the address on the payment?
No we cannot at this time.  Please double check your shipping address for accuracy when you place your order. When your order is placed, it is usually sent for initial processing within an hour so it is extremely difficult to change shipping requests afterwards.  If you wish to ship to a different address than the one stated on the order, we will most likely cancel your order and request that you place a new order with the correct, desired shipping address.

What do I need to do for customs?
For international shipments, if you have specific requirements, please let us know in the payment details for the payment.  We do not guarantee that we will accommodate these requests, but we will do so to the best of our ability. You are responsible for your own country's duties/taxes if any are incurred.

Is local pickup available?
Not at this time.

Return Policy

We can not provide refund. We only accepts returns on detective items that is returned within 3 business days after it is delivered to your address. It takes 2~5 business days for us to inspect and ship out a replacement for you. You may contact us via our contact us page and we will try our best to assist you with any problems or if necessary assist you in having defective product returned to us.

Ever since our website started operation, no defect item has been reported. We have only received positive feedback.